Susana Maria Rosende
407-670-9554
susana@writewaydesigns.com
Summary of Qualifications
- Senior Technical Writer with extensive experience writing software and hardware end-user manuals, interactive electronic training manuals (IETMs), Operations and Training Manuals (O&Ms), online help, tutorials, white papers, blogs, reports, online and e-commerce content, e-learning curriculum, product descriptions, proposals, articles, and training guides
- Experienced in myriad standards and methodologies including ADDIE, CMMI, ISO-9001, SCORM, S1000D, Information Mapping, MIL-STD MIL-STD-40051-1, MIL-STD-40051-2, MIL-STD-2361B, MIL-STD 38784, and MIL-HDBK-1222C, APA, DoD and DoD Components Regulatory Documents, Contract Data Requirements List (CDRL) for the Army, Navy, Air Force, and Marines
- Secret Clearance
- Strong English grammar skills for clear, concise, and detail-oriented writing
- Proficient using Adobe Creative Suite, Microsoft Office Professional, and Open Office Suite software for desktop and Web and graphics publishing (such as FrameMaker, Acrobat Professional, Evolution, XLP, HTML, XML, Photoshop, Dreamweaver, RoboHELP, Word, SharePoint, Excel, PowerPoint, Project, Visio, Writer, SnagIt, FullShot, and Gimp)
- Reliable, creative, self-starting team player and leader with excellent research and communication skills
- Bilingual English/Spanish with extensive technical translation experience
- Comfortable in Web, Windows, Mac, Linux, AS/400, Mainframe, and OS/2 environments
- Ten years experience in managing a Technical Publications department and a freelance communications business at www.writewaydesigns.com
- Consistent delivery of accurate, user-friendly documentation on time and within budget
Technical Experience:
- Adobe FrameMaker
- Acrobat Professional
- Arbortext
- PhotoShop
- Dreamweaver
- RoboHELP
- Evolution
- XLP
- FullShot
- Visio
- SnagIt
- Microsoft Word
- Excel
- Visio
- Project
- SharePoint
- Powerpoint
- HTML
- CSS
- XHTML
- XML
- Javascript
- Gimp
- Open Office Writer
- Vim
- Notepad++
- FileZilla
- Firebug
Professional Experience:
Contract Senior Technical Writer
Walt Disney World
Lake Buena Vista, Florida
(August 2012 – December 2012)
- Wrote end-user software documentation for the HACCP Food Safety Audit Software used at all food establishments on Disney property throughout the world
- Wrote software Functional Requirements Document (FRD)
- Wrote department Style Guide and Glossary
- Used Microsoft Word 2007, Microsoft Excel, Microsoft Visio, SnagIt, and Adobe Captivate
Senior Product Information Analyst/Senior Technical Writer
L-3 Communications (DoD)
Patrick Air Force Base, Florida
(December 2009 – August 2012)
- Secret Security Clearance
- Documenting technical orders for sustainment logistics of USAF Launch and Test Range (LTRS) equipment on the Spacelift Range System Contract (SLRSC), including delivering effective and sustainable systems to launch ranges at Cape Canaveral Air Force Station, Kennedy Space Center, Vandenberg Air Force Base, and a number of remote locations
- Following SCORM, S1000D, MIL-STD 38784
- Developing, sustaining, and managing LTRS technical manuals on SLRSC contract for the program’s technical manual development and ongoing initiatives for L-3 in the aerospace and defense industry
- Developing, sustaining, and distributing USAF technical manuals for seismic, communications, and remote power systems
- Working closely with hardware and software engineers, Autocad drafters, technicians, government representatives, and USAF personnel to develop technical content
- Using Structured and Unstructured Adobe FrameMaker 8, Acrobat Professional, CS4 Illustrator, Microsoft Word 2007, Microsoft Excel, and Arbortext Editor
President
Write Way Designs (freelance communications company offering creative, technical, and editorial solutions for specialized business and consumer needs)
Orlando, Florida
(January 1997 - Present)
- Writing, editing, and maintaining proposals, policies and procedures, technical reports, online content, e-learning curriculum, end-user software and hardware manuals, operator manuals, training guides, tutorials, online help, context-sensitive help, technical specifications, installation guides, articles, white papers, blogs, newsletters, website content and design, e-books, resumes, marketing copy for e-commerce websites, proposals; usability and regression testing of software applications; logo and graphic design, illustration, photography, photo editing, and cartoons; and translating technical documentation to Spanish
- Gathering business requirements and documenting them in a language understood by both IT and the business teams
- Building use cases and functional requirements documentation (FRDs), including documenting process flows, business rules, tasking, notifications, and articulating overall functionality
- Using CMMI, ISO-9001, SCORM, Information Mapping, MIL-STD, APA, and established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation (ADDIE)
Contract Senior Technical Writer/QA Editor
Carley Corporation (DoD)
Orlando, Florida
(2009)
- Proofread and edited e-learning curriculum, operation and maintenance (O & M) manuals, and Interactive Electronic Technical Manuals (IETMs) for the military
- Worked in a deadline-driven production shop of a strong team environment with Instructional Designers, QA Editors, Programmers, Graphic Artists, and Project Leads
- Used Evolution, SharePoint, HTML, XML, XLP, Dreamweaver, SnagIt, Word, Excel, and myriad in-house products
- Followed MIL-STD, SCORM, and established methodologies of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation (ADDIE)
Contract Senior Technical Writer/Business Analyst
iGPS (Manufacturing)
Orlando, Florida
(2009)
- During the short contract, wrote and edited business requirements, use cases, test scripts, process flows, training guides, and user manuals.
- Supported the Test Team and Programmers by QA-testing software applications
- Used Microsoft Office Professional, Visual Studio, and myriad open source desktop publishing and graphics applications for Windows XP
Contract Senior Technical Writer
Lockheed Martin, Department of Simulation, Training, and Support (DoD)
Orlando, Florida
(2008)
- In a deadline-driven Technical Publications deaprtment, wrote, edited, and maintained training manuals for the simulation tools used in military exercises
- Followed MIL-STD MIL-STD-40051-1, MIL-STD-40051-2, MIL-STD-2361B, and MIL-HDBK-1222C
- Used structured and unstructured Adobe FrameMaker 8.0, Adobe Acrobat, Nuance PDF Maker, Microsoft Word 2003, Microsoft Excel, SnagIt, Adobe PhotoShop, Microsoft Photo Editor, ClearQuest, and Arbortext Editor
Contract Documentation Specialist
Wyndham Worldwide Vacation Ownership (Hospitality/Timeshares)
Orlando, Florida
(2008)
- In a deadline-driven and fluid environment, worked closely with the Communications and Content Management departments to write and maintain policies and procedures in SharePoint for the trainers and call center employees
- Used Adobe Creative Suite CS3, Microsoft Office Professional, Microsoft SharePoint and Project, Snagit, Mainframe
Technical Publications Supervisor
Attorneys' Title Insurance Fund (Title Insurance/Real Estate)
Orlando, Florida
(August 1997 - February 2008)
- Saved division substantially by implementing online distribution of PDFs instead of printing and shipping hard copy documentation
- Promoted from Senior Technical Writer to Technical Publications Supervisor in the year 2000
- Effectively managed and coordinated project schedules, assignments, timecards, performance appraisals, training, and budget
- Awarded the "Going the Extra Mile" certificate for excellent service for five years straight
- Senior Editor and final approval signoff for the Technical Publications Department
- Lead writer and editor for external and internal end-user software manuals, training guides and materials, installation guides, policies and procedures, use cases, online help
- Coordinated documentation schedules with project managers, test teams, help desk teams, and Legal counsel
- Successfully troubleshooted issues with FrameMaker files and Adobe Acrobat PDFs
- Attended Leadership Training as well as in-house training to enhance managerial skills and technical knowledge of internal and customer applications
- Wrote, submitted and edited articles to the company newsletters
- Provided editorial feedback for letters, memo and other IS documentation
- QA software tested Web, Windows, and Mainframe applications
- Used Adobe Creative Suite, including FrameMaker, Acrobat, Dreamweaver, InDesign, and Photoshop;
HTML, DHTML, XHTML, CSS; Inbit FullShot, Visio, Microsoft Office Professional, including Project, Word,
Excel, Outlook, Visio, SharePoint, and PowerPoint
Senior Technical Writer
Phoenix International, (Banking Software)
Heathrow, Florida
(1996 - 1997)
- As part of a technical writing team, created online help systems and reference manuals
- Designed original toolbar buttons for the banking software
- Wrote and edited technical bulletins, white papers, software manuals, business use cases, and reports
- Distributed software and accompanying documentation by burning software CDs, designing CD covers,
and posting Intranet content
- QA-tested banking software applications
- Used HTML, Adobe Acrobat, Corel Draw, FrameMaker, Word 7.0 for Win 95, Resource Workshop, and RoboHELP
Technical Writer
John H. Harland Corporation (Banking Software)
Orlando and Tampa, Florida
(1995 - 1996)
- Created online technical specifications for the software development team
- Coordinated documentation schedules with Graphic Artists, Programmers, Testers, and Subject Matter Experts
- QA-tested both Visual FoxPro and OS/2-based banking software applications
- Gathered business requirements and created use cases
- Created end-user manuals for each Windows 95-based and OS/2-based desktop database marketing systems
- Used Word 7.0 for Win 95, WordPerfect 6.0 for Windows 3.1, PM Camera, RoboHELP, Book Builder online help
software for OS/2 systems, PageMaker, and myriad in-house software products
Contract Technical Translator (English/Spanish)
Fiserv (Banking software)
Orlando, Florida
(1993 - 1995)
- With a translation team, created an English/Spanish dictionary that encompassed technical and financial terms
- Translated end-user banking software user manuals, training guides, software screens, and presentations from English to Spanish
- Used Word for the Macintosh, Word 6.0 for Windows 3.1, Power Point, and Globalink Translation software
for the AS/400
Proposals and Documentation Specialist
Brown and Caldwell (Environmental Engineering)
Orlando, Florida
(1991 - 1993)
- Edited and formatted proposals, presentations, and technical reports in a fast-paced environment
- Translated correspondence for international clients from English to Spanish
- Used WordPerfect 5.0 for DOS, and PageMaker
UCF Co-Op Technical Writer Intern
Greater Orlando Aviation Authority, GOAA (Government Agency)
Orlando, Florida
(1990 - 1991)
- Collaborated with a fellow Co-op technical writer to research, write, design, print, and publish the
"Greater Orlando Aviation Authority Policy and Procedure Manual "
- Used Microsoft Word, PageMaker, and Harvard Graphics
Education:
- Attended Saturday MBA classes at Rollins College Crummer Graduate School of Business
2008
-
Attended part-time Web Programming classes, including Visual Basic, ASP.net, C#, and XML
Valenica Community College , Orlando and Sanford Community College, Sanford, Florida
2002-2004
-
B.A. English/Technical Communication 1991
University of Central Florida (UCF), Orlando, Florida
1989-1991
-
Attended part-time classes with double-major of English and Visual Arts while working three jobs and raising a family
including Art History, Painting, Figure Drawing, Design, Sculpture, Composition, Expository Writing, English Literature, American Literature
Rutgers University (including Rutgers College, University College, and Mason Gross School of the Arts)
New Brunswick, NJ
1984-1987
-
Attended one semester of Art classes, including Print Making, Art History, Drawing, Design
University of Houston(UH), Houston, TX
1983
- Attended part-time classes in Art, English, and Education while working three jobs
Burlington County College (BCC), Pemberton, NJ
1979-1981
Technical Courses:
-
Advanced HTML, DHTML, CSS
New Horizons Computer Learning Center, Orlando, Florida
2002, 2007
-
Advanced Microsoft Project
New Horizons Computer Learning Center, Orlando, Florida
2007
-
Intro to C#
Seminole Community College, Lake Mary, Florida
Fall 2005
-
Intro to Web Programming, XML, Visual Basic, ASP
Valencia Community College, Orlando, Florida
2002-2003
-
Advanced Adobe FrameMaker and Acrobat
Koster and Associates, Orlando, Florida
2005
-
Photography 1 and 2
Crealde School of Art
2004
-
Intro to Macromedia Dreamweaver and Advanced Macromedia Dreamweaver
New Horizons Computer Learning Center, Orlando, Florida
2003
-
Adobe Photoshop and Illustrator
Koster and Associates, Melbourne, Florida
2003
Memberships:
Online Resume:
Word 2003: www.writewaydesigns.com/SusanaRosende2012Resume.doc