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Technical Writers...Who Needs Them?
Who needs us? Well, just about every business. Technical writing has
become an increasingly essential occupation in business and government,
and jobs can be found in almost any industry sector because of the need
for user guides, instruction manuals, and training materials. What's
more, the demand for Technical Writers is expected to grow because of
the need to communicate new scientific and technical information to
others.
WHAT DO WE DO?
What is it exactly that we do? We write. While our writing may not be
as glamorous or exciting as that of a novelist, poet, screenwriter, or
even marketing writer, the arguement can be made that technical writing
is more essential to every day life.
WE'RE EVERYWHERE
Technical Writers create product
instructions, reference and maintenance manuals, articles, project
proposals, training materials, technical reports, catalogs, brochures,
online documentation and help systems, Web pages, multimedia
presentations, parts lists, assembly instructions, and sales promotion
materials. We compose communication from product developers for users
of the products. Users include consumers as well as scientists,
engineers, plant executives, line workers, and production managers. And
we must write in a concise and easy-to-read manner for consumer
publications or in highly specialized language for experts. With the
increased use of desktop publishing, Technical Writers increasingly are
responsible for the publication process including graphics, layout, and
document design.
To complete our documentation, we perform the following tasks:
- Analyze the needs of the target audience.
- Study data and conduct in-depth interviews with subject matter experts to understand the product or procedure.
- Index and cross-reference documents such as bulletins and manuals.
- Produce or arrange for illustrations, charts, and photographs to be included in publications.
- Edit, standardize, or revise material prepared by other writers or personnel.
- Prepare layout of material for publication.
- Prepare rough drafts of the publication for review with the project staff and/or customers.
- Create and edit Web pages for the Internet, intranets, and extranets.
Additionally, Technical Writers often
specialize in a specific industry such as agriculture, health care,
pharmaceuticals, telecommunications, computers, or manufacturing.
Within their chosen industry, many Technical Writers will specialize
further. For example, Technical Writers in the computer industry might
specialize in software documentation, tutorials, or user manuals.
WHAT'S IN A NAME?
A Rose is a Rose is a Rose. A Rose by any other name would STILL be
a rose. What should you call us? Although "Technical Writer" is the
most commonly used job title for this occupation, other titles include
Medical Writer, Communications Specialist, Policy and Procedure Writer,
Proposal Writer, Publications Specialist, Science Writer, Documentation
Specialist, Health Writer, Information Developer, Technical Editor, Web
Editor, and Information Designer. Some titles indicate the particular
industry in which the occupation is found. In any case, call us. We
like to feel needed.
WHAT SKILLS ARE IMPORTANT?
As Technical Writers, we present specialized information within
strict accuracy and format requirements. Technical writing requires the
ability to concentrate for long periods of time and strong
organizational skills. We use the following skills, knowledge, and
abilities to accomplish their daily tasks:
- Writing - Communicating effectively with others in writing as indicated by the needs of the audience.
- Active Listening - Listening to what other people are saying and asking questions as appropriate.
- Speaking - Talking to others to effectively convey information.
- Information Gathering - Knowing how to find information and identifying essential information.
- Information Organization - Finding ways to structure or classify multiple pieces of information.
- Synthesis/Reorganization - Reorganizing information to get a better approach to problems or tasks.
- Active Learning - Working with new material or information to grasp its implications.
- Product Inspection - Inspecting and evaluating the quality of products.
- English Language - Knowledge of the structure and content of the
English language including the meaning and spelling of words, rules of
composition, and grammar.
WHAT'S THE WORK ENVIRONMENT?
Although we usually work at a desk in an office or cubicle, during
the planning and production stages of publications, we may be required
to travel to another location to discuss a project with others.
Technical Writers use personal computers and word processing or desktop
publishing software for text, graphic, and multimedia production. Just
like other writing professions, we have tight deadlines to meet.
Technical Writers who work under contract or freelance may work from
their home or at the employer's site. Writers may work alone or
together under the supervision of a publication manager or editor, a
product or procedure specialist, or a marketing manager.
WHAT'S THE JOB OUTLOOK?
The outlook for Technical Writing jobs is excellent. The Technical
Writer occupation will grow faster than average compared with all
occupations. Industry expansion will provide most new jobs, although
many openings will occur as workers leave the occupation.
Source: Occupational Employment Survey of Employers by EDD/LMID.
HOW TO BECOME A TECHNICAL WRITER
Education and Training
Some firms will only hire experienced Writers who specialize in one
field of technology. Many employers prefer applicants with a four-year
college degree in English, Communications, Engineering, Journalism, or
those possessing a degree or certificate in technical writing. Some
employers require a strong background of technical knowledge and
experience, combined with writing skills. Applicants must have good
computer skills and may need a working knowledge of specific industry
operations and procedures.
Employers also select trainees from among technicians who have
backgrounds in science, military equipment, and communications.
Applicants should have good communication skills and be able to convey
scientific and technical information accurately and clearly.
Increasingly, companies require Technical Writers to be
knowledgeable about computer graphics and desktop publishing, including
multimedia production. Only a few years ago, computer literacy was
considered merely an asset whereas today it is a requirement. Some
Technical Writers may be required to know and read program languages.
Individuals interested in becoming Technical Writers should take
courses in communication, journalism (especially interviewing skills),
English, mathematics, physics, chemistry, mechanical drawing, graphic
arts, and computer-related subjects. Technical Writers should also
acquire a solid background in the industry that interests them as a
specialty. Completion of a degree or certificate program in technical
writing is very helpful and available through community colleges and
university continuing education programs. Beginners often assist
experienced Technical Writers and may conduct library research, prepare
rough drafts of reports, or perform basic editing tasks. In
defense-related organizations, U.S. citizenship may be required because
of the classified nature of some projects.
Continuing Education
Technical writing requires people who are not only skilled as
Writers but are able to keep pace with changing technology. Today many
Technical Writers produce work for online and multimedia publication
which requires additional specialized software skills. Those entering
the technical writing field can look forward to lifelong learning to
keep up with the technological tools of the trade and new research in
the communications field. Professional associations offer a place to
gain additional knowledge and skills.
OTHER SOURCES OF INFORMATION
Society for Technical Communication, Inc.
901 N. Stuart Street, Suite 904
Arlington, VA 22203-1822
(703) 522-4114
Fax: (703) 522-2075
www.stc.org
National Writers Union - National Office West
337 17th Street, #101
Oakland, CA 94612
(510) 839-0110
Fax: (510) 839-6097
www.nwu.org
American Society of Indexers
10200 West 44th Avenue, Suite 304
Wheat Ridge, CO 80033
(303) 463-2887
Fax: (303) 422-8894
www.asindexing.org
American Medical Writers Association
Northern California Chapter
www.amwancal.org
Pacific Southwest Chapter
www.amwa-pacsw.org
Council of Science Editors
c/o Drohan Management Group
11250 Roger Bacon Drive, Suite 8
Reston, VA 20190-5202
(703) 437-4377
Fax: (703) 435-4390
www.councilscienceeditors.org
Editorial Freelancers Association
71 West 23rd Street, Suite 1910
New York, NY 10010
(212) 929-5400
Fax: (212) 929-5439
www.the-efa.org
International Webmasters Association
119 E Union Street, Suite # F
Pasadena, CA 91103
(626) 449-3709
Fax: (626) 449-8308
www.iwanet.org
International Association of Business
Communicators
One Hallidie Plaza, Suite 600
San Francisco, CA 94102-2818
(800) 776-4222
Fax: (415) 544-4747
www.iabc.com
National Association of Science Writers
P.O. Box 294
Greenlawn, NY 11740
(631) 757-5664
Fax: (631) 757-0069
www.nasw.org
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