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ORGANIZATIONS
  

Technical Writers...Who Needs Them?

Who needs us? Well, just about every business. Technical writing has become an increasingly essential occupation in business and government, and jobs can be found in almost any industry sector because of the need for user guides, instruction manuals, and training materials. What's more, the demand for Technical Writers is expected to grow because of the need to communicate new scientific and technical information to others.

WHAT DO WE DO?

What is it exactly that we do? We write. While our writing may not be as glamorous or exciting as that of a novelist, poet, screenwriter, or even marketing writer, the arguement can be made that technical writing is more essential to every day life.

WE'RE EVERYWHERE

Technical Writers create product instructions, reference and maintenance manuals, articles, project proposals, training materials, technical reports, catalogs, brochures, online documentation and help systems, Web pages, multimedia presentations, parts lists, assembly instructions, and sales promotion materials. We compose communication from product developers for users of the products. Users include consumers as well as scientists, engineers, plant executives, line workers, and production managers. And we must write in a concise and easy-to-read manner for consumer publications or in highly specialized language for experts. With the increased use of desktop publishing, Technical Writers increasingly are responsible for the publication process including graphics, layout, and document design.

To complete our documentation, we perform the following tasks:

  • Analyze the needs of the target audience.
  • Study data and conduct in-depth interviews with subject matter experts to understand the product or procedure.
  • Index and cross-reference documents such as bulletins and manuals.
  • Produce or arrange for illustrations, charts, and photographs to be included in publications.
  • Edit, standardize, or revise material prepared by other writers or personnel.
  • Prepare layout of material for publication.
  • Prepare rough drafts of the publication for review with the project staff and/or customers.
  • Create and edit Web pages for the Internet, intranets, and extranets.

Additionally, Technical Writers often specialize in a specific industry such as agriculture, health care, pharmaceuticals, telecommunications, computers, or manufacturing. Within their chosen industry, many Technical Writers will specialize further. For example, Technical Writers in the computer industry might specialize in software documentation, tutorials, or user manuals.

WHAT'S IN A NAME?

A Rose is a Rose is a Rose. A Rose by any other name would STILL be a rose. What should you call us? Although "Technical Writer" is the most commonly used job title for this occupation, other titles include Medical Writer, Communications Specialist, Policy and Procedure Writer, Proposal Writer, Publications Specialist, Science Writer, Documentation Specialist, Health Writer, Information Developer, Technical Editor, Web Editor, and Information Designer. Some titles indicate the particular industry in which the occupation is found. In any case, call us. We like to feel needed.

WHAT SKILLS ARE IMPORTANT?

As Technical Writers, we present specialized information within strict accuracy and format requirements. Technical writing requires the ability to concentrate for long periods of time and strong organizational skills. We use the following skills, knowledge, and abilities to accomplish their daily tasks:

  • Writing - Communicating effectively with others in writing as indicated by the needs of the audience.
  • Active Listening - Listening to what other people are saying and asking questions as appropriate.
  • Speaking - Talking to others to effectively convey information.
  • Information Gathering - Knowing how to find information and identifying essential information.
  • Information Organization - Finding ways to structure or classify multiple pieces of information.
  • Synthesis/Reorganization - Reorganizing information to get a better approach to problems or tasks.
  • Active Learning - Working with new material or information to grasp its implications.
  • Product Inspection - Inspecting and evaluating the quality of products.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

WHAT'S THE WORK ENVIRONMENT?

Although we usually work at a desk in an office or cubicle, during the planning and production stages of publications, we may be required to travel to another location to discuss a project with others. Technical Writers use personal computers and word processing or desktop publishing software for text, graphic, and multimedia production. Just like other writing professions, we have tight deadlines to meet. Technical Writers who work under contract or freelance may work from their home or at the employer's site. Writers may work alone or together under the supervision of a publication manager or editor, a product or procedure specialist, or a marketing manager.

WHAT'S THE JOB OUTLOOK?

The outlook for Technical Writing jobs is excellent. The Technical Writer occupation will grow faster than average compared with all occupations. Industry expansion will provide most new jobs, although many openings will occur as workers leave the occupation.

Source: Occupational Employment Survey of Employers by EDD/LMID.

HOW TO BECOME A TECHNICAL WRITER

Education and Training

Some firms will only hire experienced Writers who specialize in one field of technology. Many employers prefer applicants with a four-year college degree in English, Communications, Engineering, Journalism, or those possessing a degree or certificate in technical writing. Some employers require a strong background of technical knowledge and experience, combined with writing skills. Applicants must have good computer skills and may need a working knowledge of specific industry operations and procedures.

Employers also select trainees from among technicians who have backgrounds in science, military equipment, and communications. Applicants should have good communication skills and be able to convey scientific and technical information accurately and clearly.

Increasingly, companies require Technical Writers to be knowledgeable about computer graphics and desktop publishing, including multimedia production. Only a few years ago, computer literacy was considered merely an asset whereas today it is a requirement. Some Technical Writers may be required to know and read program languages.

Individuals interested in becoming Technical Writers should take courses in communication, journalism (especially interviewing skills), English, mathematics, physics, chemistry, mechanical drawing, graphic arts, and computer-related subjects. Technical Writers should also acquire a solid background in the industry that interests them as a specialty. Completion of a degree or certificate program in technical writing is very helpful and available through community colleges and university continuing education programs. Beginners often assist experienced Technical Writers and may conduct library research, prepare rough drafts of reports, or perform basic editing tasks. In defense-related organizations, U.S. citizenship may be required because of the classified nature of some projects.

Continuing Education

Technical writing requires people who are not only skilled as Writers but are able to keep pace with changing technology. Today many Technical Writers produce work for online and multimedia publication which requires additional specialized software skills. Those entering the technical writing field can look forward to lifelong learning to keep up with the technological tools of the trade and new research in the communications field. Professional associations offer a place to gain additional knowledge and skills.

OTHER SOURCES OF INFORMATION

Society for Technical Communication, Inc.
901 N. Stuart Street, Suite 904
Arlington, VA 22203-1822
(703) 522-4114
Fax: (703) 522-2075
www.stc.org

National Writers Union - National Office West
337 17th Street, #101
Oakland, CA 94612
(510) 839-0110
Fax: (510) 839-6097
www.nwu.org

American Society of Indexers
10200 West 44th Avenue, Suite 304
Wheat Ridge, CO 80033
(303) 463-2887
Fax: (303) 422-8894
www.asindexing.org

American Medical Writers Association
Northern California Chapter
www.amwancal.org
Pacific Southwest Chapter
www.amwa-pacsw.org

Council of Science Editors
c/o Drohan Management Group
11250 Roger Bacon Drive, Suite 8
Reston, VA 20190-5202
(703) 437-4377
Fax: (703) 435-4390
www.councilscienceeditors.org

Editorial Freelancers Association
71 West 23rd Street, Suite 1910
New York, NY 10010
(212) 929-5400
Fax: (212) 929-5439
www.the-efa.org

International Webmasters Association
119 E Union Street, Suite # F
Pasadena, CA 91103
(626) 449-3709
Fax: (626) 449-8308
www.iwanet.org

International Association of Business
  Communicators
One Hallidie Plaza, Suite 600
San Francisco, CA 94102-2818
(800) 776-4222
Fax: (415) 544-4747
www.iabc.com

National Association of Science Writers
P.O. Box 294
Greenlawn, NY 11740
(631) 757-5664
Fax: (631) 757-0069
www.nasw.org

Famous Technical Writers

  1. Dilbert's Tina the Technical Writer

  2. Dilbert's Tina the Brittle Technical Writer

  3. Fox's Andy Richter

  4. Fox's Andy Richter Controls the Universe


  5. The Technical Writer - The Movie


  6. Amy Tan, Technical Writer and Novelist


  7. Kurt Vonnegut, Technical Writer, Novelist, and Graphic Artist


  8. Thomas Pynchon, Technical Writer, Novelist


  9. Dr. JoAnn Hackos, Technical Writer, Author, Director


  10. Laura Lemay, Technical and Creative Writer


  11. Lisa Higgins, Technical Writer, Humorist


  12. Jodi Picoult, Technical Writer, Advertising Writer, and Novelist

  13. Susana Maria Rosende, Technical and Creative Writer, Artist
    (Hee hee...couldn't resist)


    and alter ego:

Be a Better Technical Writer

Top Tech Writing Books

Hall of Technical Documentation Weirdness:
When Tech Writing Goes Bad

The Downside of Technical Writing

A Technical Recruiter once told me, "Susana, I have some advice for you...if you want to be a 'worker bee' go back to school and become a Nurse. There's just no respect out there for Technical Writers."

He was serious.


(Click me!)

Newly-armed with my B.A. in English/Technical Writing, those were the last words I wanted to hear.

But, 14 years later, I grudgingly admit he's right. The gods of the I.T. world, namely the computer engineers and programmers, often look down on writers. They figure they could do a better job of documenting their systems -- if they only had the time. What they don't understand is the importance of writing from the user's perspective, the main goal of the technical writer.

Project managers and business analysts may forget to include writers in status meetings, or altogether, wreaking havoc with writing schedules as we scramble to learn systems well enough to produce quality documents at the last minute.

What project teams often forget is that Technical Writing is not an isolated pursuit. Just as programmers build a product together, technical writing is a collaborative effort with engineers, analysts, Q.A. testers, writers, and editors.

We cannot work in a vacuum.

When the technical writer or editor is left out of the loop or receives no feedback on the documentation, the manual, guide, or online help is doomed. Sadly, in many projects, the user guide or online help is an afterthought, instead of being considered an essential part of the product.

So, though a career in Technical Writing yields the most steady income of all writing jobs, unless one is a "technical Technical Writer," i.e. an engineer, web master, or computer programmer who writes, there are times one gets little respect.

John David Hickey, Technical Writer, says it best when he lists the daily issues -- which he calls "lies" -- that Technical Writers confront on the job:

Biggest Lies Tech Writers Hear by John David Hickey


In every day life, there are many mind-numbing, soul-crushing, just-to-pay-the-bills job moments. During those moments, I wish to escape my career as a mild-mannered technical writer and editorial word Nazi for whatever soulless corporation I'm employed in at the time. But, then comes a project where my contribution is truly valued, and I fall in love with my profession all over again. The job of a technical writer can be an uphill battle, but those of us with inquisitive minds and a passion for writing, will nonetheless continue to pursue it.

Cubicle Sweet Cubicle


Technical Writers Rock! border=

The Grammar Police

When you need a technical writer.

Read the manual.

Clean up your grammar!

Write Way Designs for technical writing, editing, proofreading, copywriting, and Web authoring and design.

Links for and about Technical Writers and the technical writing profession:

Technical Writers Keep Up with Technology News

On Writing and Censorship

  • Sensitive Language
  • Banned Books Online
  • Banned Books and Censorship
  • Censorship Book, the Central Source for Book PC on the Internet
  • Censorship and the National Council of Teachers of English (NCTE)
  • Harry Potter, Best Seller and Most Banned
  • Banning of James Joyce's Ulysses
  • Darwinism -- The forbidden subject
  • JAPAN: Re-writing History Books
  • Censorship in Contemporary Children's Books
  • The Forbidden Library of Censored Books
  • Books: The BEST and the BANNED
  • Feminist Censorship
  • Censorship Reaches RIDICULOUS Extremes
  • Censorship and the Banning of Literature
  • Censorship is Alive and Well
  • Censorship resources from the Library of Santa Monica College, including Censorship, Freedom of Speech, and Hate Speech
  • CENSORSHIP and what we can do about it
  • Top Censored Books

    01 - Of Mice and Men by John Steinbeck
    02 - The Catcher in the Rye by J.D. Salinger
    03 - The Adventures of Huckleberry Finn by Mark Twain
    04 - The Chocolate War by Robert Cormier
    05 - Bridge to Terabithia by Katherine Paterson
    06 - The Witches by Roald Dahl
    07 - A Wrinkle in Time by Madeleine L'Engle
    08 - How to Eat Fried Worms by Thomas Rockwell
    09 - Blubber by Judy Blume
    10 - Little Red Riding Hood by Jacob and Wilhelm Grimm
    11 - Night Chills by Dean Koontz
    12 - James and the Giant Peach by Roald Dahl
    13 - The Learning Tree by Gordon Parks
    14 - The Grapes of Wrath by John Steinbeck
    15 - The Adventures of Tom Sawyer by Mark Twain
    16 - Fahrenheit 451 by Ray Bradbury
    17 - Brave New World by Aldous Huxley
    18 - I Am the Cheese by Robert Cormier

    Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer be at the rghit pclae. The rset can be a toatl mses and you can sitll raed it wouthit porbelm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe.

    Or rather...

    According to a researcher (sic) at Cambridge University, it doesn't matter in what order the letters in a word are, the only important thing is that the first and last letter be at the right place. The rest can be a total mess and you can still read it without problem. This is because the human mind does not read every letter by itself but the word as a whole.

    For a series of in-depth explanations, click here.

    Writing.com
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